Returns and refunds
Last updated: November 2026
What can be returned, how to report a problem, and how refunds are paid.
Damaged, faulty or incorrect items
If any product arrives damaged, defective or does not match the specifications on your order or proforma invoice, please notify us within 48 hours of delivery with your order reference and photos. We will arrange a prompt replacement or issue a full refund.
Returning items you no longer need
Unopened ambient consumables and standard bench equipment in original, undamaged manufacturer packaging may be considered for return within 7 days of delivery upon prior written agreement.
Due to strict quality-assurance standards and cold-chain requirements, temperature-sensitive reagents, enzymes, diagnostic kits, fine chemicals and custom-ordered items cannot be returned once dispatched unless verified to be defective.
How refunds are paid
When a refund is approved, ARiM confirms in writing how and when it will be paid, quoting your order number.