Shipping and delivery

Where we deliver

We deliver to research institutions, university departments, hospitals, diagnostic centres and commercial laboratories across Ghana.

Delivery charges within Greater Accra and to major regional centres (including Kumasi, Cape Coast, Takoradi, Tamale and Ho) depend on order size and destination. ARiM confirms the charge for each order; until it is confirmed, your quotation and Proforma Invoice show delivery as to be confirmed and leave it out of the total.

When your order ships

Products marked In stock are dispatched within 1–2 business days of payment confirmation or purchase order approval. For items sourced directly from international manufacturers (available to order), lead times are stated on the product page and quote.

Standard delivery within Greater Accra takes 1 business day following dispatch. Deliveries to regional centres typically arrive within 2–3 business days.

Cold-chain products

Reagents, enzymes and diagnostic kits requiring temperature control (2–8 °C, -20 °C or -80 °C) are packaged in insulated thermal boxes with conditioned gel ice packs or dry ice to ensure temperature stability throughout transit.

Cold-chain deliveries are prioritized and coordinated directly with your laboratory receiving team prior to dispatch to ensure immediate transfer to cold storage upon arrival.

Receiving your order

Please inspect all packages upon delivery and verify container seals, product lot numbers and cold-chain integrity. Any discrepancies, damages in transit or temperature concerns should be reported to our support team within 48 hours of receipt.